At Azusora Jewelry, we want you to love your purchase. If you're not satisfied, we're here to help. You can return or exchange your item within the specified timeframe.

• A restocking fee of $5-20 may apply if the item is not returned in its original packaging.

• Clearance sale or final sale items are not eligible for returns or exchanges, except for loyalty members who can return final sale items for store credit (minus a $7.95 return shipping fee for domestic vermeil items).

• Exchanged items or items purchased with store credit are not eligible for returns, refunds, or exchanges.

• Earrings must be returned in new and unworn condition for a cash refund. If worn, only store credit will be issued.

• Exchange requests for worn earrings may incur a restocking fee.

• We'll provide a return shipping label for domestic vermeil items.

• A return shipping cost of $7.95 will be deducted from your refund.

• Allow 5-7 business days for refund processing.

• Contact us within 60 calendar days of delivery to exchange for a different color or size.

• We'll provide a prepaid shipping label for eligible gold vermeil items.

• Items must be returned in their original condition and packaging.

• Azusora Jewelry is not responsible for items lost, stolen, or damaged in transit.

• Customers are responsible for ensuring proper packaging and return shipping.

• We don't accept returns or exchanges for damaged, used, or worn products.

• Customers are responsible for sending items back for exchange and return requests.

• A manual invoice for a $7.95 fee can be provided for return labels.

• Contact us immediately if you receive a faulty or damaged item.

• We'll arrange a replacement or refund and cover return postage costs.

• We offer exchanges for items of the same value.

• Terms and conditions apply.

• If the price drops within 21 days of purchase, we'll offer a price adjustment in the form of store credit.

• The credit must be used within 6 months.

• Contact us to cancel orders that haven't been dispatched yet.

• Once dispatched, follow the return instructions above.

For questions about lost packages, shipping inquiries, custom fees, and duties, please visit our shipping policy page: https://azusora.com/pages/shipping-policy.