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FREE DOMESTIC SHIPPING ON ORDERS OVER $125!

Shipping Policy


US Delivery
  • Free USPS First Class shipping (3-7 business days) on orders over $125
  • Orders under $125: $7.95 shipping fee
  • Priority shipping (3-4 business days): $27.7
Allow 2-3 business days for order processing. Once dispatched, you'll receive a notification email with tracking info. We might upgrade shipping methods at no extra cost to ensure timely delivery.

APO/FPO/DPO Addresses
  • USPS is the only shipping option for these addresses
  • Other couriers will automatically switch to USPS
Unclaimed Packages
  • In-stock items: Refund initiated once returned, minus $15 restocking fee and return costs

Shipping Timeline
  • In-stock items: 2-3 business days to ship
  • Estimated delivery timelines exclude processing time, weekends, and US holidays
  • Express shipping won't speed up made-to-order or pre-order processing
US Federal Holidays
    New Year’s Day
    Martin Luther King Jr Day
    Presidents’ Day
    Memorial Day
    Juneteenth
    Independence Day
    Labor Day
    Columbus Day
    Veterans Day
    Thanksgiving Day
    Christmas Day

Delays and Liability
  • We can't control delivery service delays
  • Azusora Jewelry isn't liable for shipment delays or original shipping cost refunds
Incorrect Addresses
  • Customer responsible for redelivery costs due to incorrect addresses
  • Azusora Jewelry isn't liable for losses from incorrect details
Orders Lost in Transit
  • Request replacements or refunds for lost orders
  • Considered lost after:

                  1. No tracking updates in 7 days

                  2. Delivery time exceeds:
                       1) 35 days (USPS First Class Domestic)
                       2) 65 days (USPS First Class International)
  • Replacement orders may include a complimentary piece of jewelry (value $50-80)
Orders Delivered but Not Received
  • Check all possible locations before contacting us
  • Insurance verification process required for replacement
  • No refunds for orders marked as delivered
Shipping Address Changes
  • Can't change destination or delivery address once shipped
  • Contact the courier directly to reroute the package
Shipments to Forwarding Companies
  • Azusora Jewelry isn't responsible for damage, defect, or loss after delivery to forwarding companies
  • Customer responsible for requesting forwarder to refuse damaged packages
Concealed Damage or Loss
  • Inspect items upon arrival
  • Report damage or loss within 10 days of final delivery for resolution
  • Damage reported after 10 days not covered by Azusora Jewelry California